Help & FAQ

Veil uses NSWindowSharingNone on macOS and WDA_EXCLUDEFROMCAPTURE on Windows to hide the overlay from screen-capture APIs — Zoom, Meet, Teams, QuickTime, OBS, browser proctors (Proctorio, HonorLock), still-image captures. Free trial includes stealth for 3 days; afterward requires a paid tier.

Screen-capture invisibility, mic, screen capture, skills, knowledge base, and quick actions become disabled. The app still runs as a visible chat window with your own API keys. Upgrade to a paid tier to restore all features.

BYOK (free + lifetime) uses your own API keys — prompts never pass through our servers. Managed (Pro, Pro+, Team) uses our API keys and proxies LLM + STT through our infrastructure. BYOK keeps your data fully private.

Veil is a general-purpose AI assistant. Using it to cheat on examinations, certifications, or assessments where your governing institution prohibits third-party tools violates our Terms of Service and likely the policies of that institution. You are responsible for complying with those policies.

Global hotkeys (like double-Shift) require macOS Accessibility permission to detect keypresses system-wide. You can grant it in System Settings → Privacy & Security → Accessibility.

The screen capture feature (Assist chip) takes a screenshot of your current screen. Without this permission, the app can still chat but the “Assist” action won't work.

Partially. Local Whisper for STT and Ollama for LLM both work fully offline if you configure them. Cloud providers (Anthropic, OpenAI, Deepgram) obviously need internet.

After purchase, you'll receive a license key by email (format: STLH-XXXX-XXXX-XXXX-XXXX). Open Veil → Settings → License → paste the key → Activate.

Yes, up to your tier's device limit: Lifetime 3, Pro 3, Pro+ 5, Team 10. Exceeding the limit requires deactivating an older device from the dashboard.

Cancel from your dashboard. Refund policy: 14 days for monthly plans, 30 days + under 100 API calls for Lifetime. Contact refunds@veilfox.com.