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Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) govern your use of Veil (“Service,” “Software,” “we,” “us”). By downloading, installing, or using Veil you agree to these Terms in full. If you do not agree, do not install or use the Service.

Veil is sold as a productivity and interview-preparation aid for use on the user’s own personal device, during conversations and meetings where no third party has imposed a rule prohibiting assistive software. You alone are responsible for knowing whether such a rule applies to any given conversation, exam, or assessment, and for complying with it.

1. Eligibility

You must be at least 18 years old and legally able to enter into a contract in your jurisdiction. If you are using Veil on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. License grant

Subject to these Terms and your continued payment (for paid tiers), we grant you a limited, non-exclusive, non-transferable, revocable license to install and use Veil on the number of devices permitted by your subscription tier, for your personal or internal business use only.

3. Acceptable use

You agree that you will not use Veil:

  • In any examination, interview, certification, assessment, or other setting where the proctor, employer, school, licensing authority, or contest organizer has prohibited assistive software, AI, or third-party help. You are solely responsible for knowing and following those rules. This includes, without limitation, proctored exams, board certifications, academic integrity policies, professional licensing exams, and any assessment platform that requires a clean-room environment.
  • On a device you do not own and exclusively control. Do not install Veil on a device issued to you by your employer, school, or any other organization, or on a device managed by an MDM (Mobile Device Management), EDR (Endpoint Detection and Response), or similar monitoring solution.
  • To impersonate another person, misrepresent your qualifications, defraud an employer, or engage in identity-based deception.
  • To violate any applicable law, regulation, or third-party right (including intellectual property rights, privacy rights, and rules of professional conduct).
  • To record, transcribe, or capture audio, video, or screen content from another person without the consent required by the laws of your jurisdiction and theirs. Many jurisdictions require two-party consent.
  • To reverse-engineer, decompile, disassemble, tamper with, or create derivative works of the Service, or to remove any proprietary notices or identifiers.
  • To share license keys across more devices than your tier permits, transfer your license to a third party, or resell access.
  • To automate the Service, generate spam, or otherwise use it in a manner that exceeds our published rate limits or imposes an unreasonable load on our infrastructure.
  • For any unlawful, defamatory, harassing, or otherwise harmful purpose.

Violation of this section is a material breach and may result in immediate termination without refund, in addition to any other remedies available to us.

4. Veil feature — scope, honest limitations, and user responsibility

Veil includes features designed to exclude its windows from operating-system screen-capture APIs (e.g. NSWindowSharingNone on macOS, WDA_EXCLUDEFROMCAPTUREon Windows), to minimise its presence in dock/taskbar/activation surfaces, and to capture meeting audio via standard OS audio APIs. We refer to these collectively as “Veil Features.”

Veil Features provide defence against ordinary screen-sharing and casual visual observation only. They are NOT a guarantee that Veil is undetectable in every environment. Detection of Veil or any of its supporting components (including any virtual audio devices you install) is reasonably foreseeable in, and we make no representation of stealth in, any of the following scenarios:

  • Proctoring software and lockdown browsers — including but not limited to Proctorio, Respondus LockDown Browser, HonorLock, ProctorU, Examity, Mettl, ModernLoop, HireVue, Coderbyte proctor, HackerRank proctor, and similar tools. These products run with elevated privileges and actively audit the machine for running processes, window lists, audio devices, kernel extensions, and accessibility-client registrations. Veil and any virtual audio device you install will typically be detected.
  • Corporate or institutional device management — including MDM, EDR, XDR, DLP, and endpoint security products such as CrowdStrike Falcon, SentinelOne, Microsoft Defender for Endpoint, Palo Alto Cortex, Jamf, Kandji, VMware Workspace ONE, Intune, and similar. These products have SYSTEM/root-level visibility and will see Veil, any driver it installs, any network traffic it produces, and any file it writes.
  • Native desktop meeting clients (e.g. Zoom desktop, Microsoft Teams desktop, Webex, GoToMeeting) that enumerate running processes or audio devices. Browser versions of these services are generally sandboxed and cannot do so; desktop versions can, and vendors may add such detection at any time.
  • Operating system versions that do not honor content-protection flags, or that are configured to bypass them (for example, accessibility zoom utilities, certain screen-reader configurations, or custom display drivers).
  • Physical observation — an interviewer, invigilator, or camera observing your face, eyes, hands, or a second screen.
  • Audio output analysis— if Veil’s text-to-speech or a virtual audio loopback sends audio to a device another application is also capturing.
  • Third-party forensic inspection — anyone with administrative access to your machine can read installed applications, keychain entries, audio devices, accessibility-client registrations, running processes, and network logs.
  • Future changes by operating-system vendors, browser vendors, meeting-app vendors, or proctoring vendors that add new detection mechanisms.

You accept that the risk of detection in any of the above scenarios is entirely your own. You agree to evaluate, for every specific context in which you use Veil, whether detection is acceptable, and whether the use itself is permitted by the rules and laws that apply. We expressly disclaim any representation that Veil is undetectable in any specific environment, and we disclaim any responsibility for consequences (including academic, professional, employment, or legal consequences) that follow from detection or from use of Veil in a prohibited setting.

5. Account and license keys

Paid tiers are activated via a license key tied to your account and to a limited number of devices (“Device Limit”) defined by your tier. Activation issues a time-bounded token to the device; tokens expire and are refreshed on re-launch. You are responsible for maintaining the security of your account credentials and license key, and for all activity on your account. Share your key only with devices you exclusively control.

We may suspend or revoke a license key at any time if we reasonably suspect fraud, chargebacks, abuse, or violation of these Terms. Revocation takes effect on the next device-side token verification.

6. Billing and refunds

Subscriptions auto-renew at the end of each billing period until cancelled. Lifetime purchases are one-time and include updates and server access for twelve (12) months from the date of purchase, after which continued server-side features (including managed LLM access) require an active subscription. You may cancel from your dashboard at any time; cancellation takes effect at the end of your current billing period.

Refund eligibility is governed by our Refund Policy. Chargebacks initiated without first contacting support are considered a breach of these Terms and result in permanent account termination.

7. BYOK (Bring Your Own Key) mode

In BYOK mode, you provide your own API key for a third-party AI provider (Anthropic, OpenAI, Google, or a local Ollama server). Your key is stored locally on your device, in either a configuration file or your operating-system keychain, as selected by you. API traffic in BYOK mode is sent directly from your device to the third-party provider and does not pass through our servers. You are solely responsible for:

  • Safeguarding your API key.
  • Complying with that provider’s terms of service.
  • Paying the provider for usage.
  • Any consequences of key leakage or misuse.

We have no ability to see, rotate, or revoke your third-party provider key.

8. Managed plan and data flow

In managed plans, your prompts, screenshots, and conversation transcripts are transmitted to our servers and relayed to our upstream AI provider. We minimise server-side retention of this content and process it only as necessary to provide the Service, to enforce rate limits and tier controls, and to comply with law. See our Privacy Policy for full detail, including the list of subprocessors who may process your data on our behalf.

9. Intellectual property

Veil, its source code, trademarks, logos, and documentation are owned by us and our licensors and are protected by copyright, trademark, trade-secret, and other laws. Your licence grants you the right to use the Service; it does not grant ownership. You retain ownership of your own prompts, inputs, and the AI outputs generated for you (subject to any third-party AI provider’s own terms).

10. AI output disclaimer

Veil produces AI-generated content which may be inaccurate, incomplete, out of date, biased, or otherwise unsuitable. You are solely responsible for reviewing, verifying, and deciding whether to rely on, repeat, or act on any AI output. Do not rely on Veil for legal, medical, financial, safety-critical, or compliance decisions. We make no warranty that AI output is accurate, original, or free of third-party rights.

11. Third-party services

The Service relies on third-party services including Anthropic, OpenAI, Google AI, Deepgram, and Stripe. We are not responsible for the availability, accuracy, pricing, or conduct of those services. Your use of them is subject to their own terms.

12. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, UNINTERRUPTED OR ERROR-FREE OPERATION, AND ANY WARRANTY OF UNDETECTABILITY OR INVISIBILITY IN ANY SPECIFIC ENVIRONMENT. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE VEIL FEATURES WILL EVADE DETECTION BY ANY SPECIFIC SOFTWARE, OPERATING SYSTEM, HARDWARE CONFIGURATION, OR OBSERVER.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, REPUTATION, EMPLOYMENT, EDUCATIONAL OPPORTUNITY, OR CERTIFICATION, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) USD $50 AND (B) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to defend, indemnify, and hold us and our officers, employees, and agents harmless from and against any claim, demand, loss, damage, liability, cost, and expense (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Service in violation of these Terms or any applicable law, rule, or policy; (b) your violation of any third-party right, including without limitation any intellectual property right, privacy right, or rule imposed by a proctor, employer, school, or other governing body; (c) any claim that your use of the Service in a prohibited setting caused harm to that setting’s organiser or administrator.

15. Termination

We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms, abused the Service, caused security or reputational risk, or failed to pay amounts due. You may terminate at any time by cancelling your subscription and uninstalling the Service. Sections 9–17 survive termination.

16. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, USA, excluding its conflict of laws rules. Any dispute shall be resolved by final and binding arbitration administered by JAMS under its rules, seated in Wilmington, Delaware, in English. Either party may seek injunctive or other equitable relief in any court of competent jurisdiction for misappropriation of intellectual property or breaches of confidentiality.

17. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced at least fourteen (14) days in advance by email and/or in-app notice. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

18. Contact

Questions about these Terms: support@veil.co.

This page is a good-faith plain-language summary of the terms that govern use of Veil. It is not legal advice. Before relying on these Terms commercially, have a qualified attorney licensed in your jurisdiction review and adapt them to your specific circumstances, corporate structure, and regulatory environment.